SONAR recognized for superior customer satisfaction, strong market presence

The freight market has historically been analyzed and understood through the lens of legacy data. This type of data is good at explaining what happened in the past, but its lagging indicators do not provide the up-to-date information industry leaders need to make the best decisions in today’s fast-moving market environment. 

FreightWaves SONAR was created to solve the legacy data issue and change the way the world understands the freight market. The platform provides logistics industry decision-makers with a wealth of high-frequency, upstream data. SONAR’s recent G2 performance confirms it is not only accomplishing that goal but it is doing so while creating a top-notch customer experience.

G2 is a well-respected software marketplace and peer-to-peer review website. SONAR secured the title of “leader” in the company’s summer 2023 performance report. 

This designation was based on a combination of SONAR’s high customer satisfaction scores and its sizable market presence. A full 95% of users rated the solution with high marks, leading to an overall rating of 4.5 stars.

A recent review from an enterprise transportation company with more than 1,000 employees called out SONAR’s data offerings and user-friendly functionality.

“SONAR is user-friendly and one of my favorite daily tools,” the reviewer noted. “I love that SONAR shows more recent rates, allowing me to see trends as they begin and not after they have already happened. Other competitors’ products can be delayed as much as a month in showing trends.”

This optimism surrounding SONAR also extends into the future; 100% of users said they believe it is headed in the right direction. This indicates that customers find value in the platform today and believe in FreightWaves’ ability to continue innovating in ways that will continue to provide that same value tomorrow.

In addition to the “leader” designation, SONAR was also recognized as a “high performer” and “easiest to do business with.” These awards are a nod to the customer-first mentality that pushes FreightWaves to continue innovating while offering a best-in-class customer experience. 

As one reviewer stated, “The service that we receive is 10/10 good!”

Overall, 100% of SONAR users said FreightWaves was easy to do business with, while 97% acknowledged the company’s high-quality support and 93% said they would recommend the platform to others. 

For potential clients who are interested in finding out how SONAR can address their own business needs, the website houses a wide variety of use cases — including those relevant to brokers, carriers and shippers. 

Click here to schedule a demo and find out firsthand why users love SONAR.

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What's the SONAR ROI?

By increasing the number of loaded miles per day your drivers drive by 1% and your rate per mile by $0.03 you will make more per week #WithSONAR.

#WithSONAR you can save up to per week through better bid negotiations and more effective management of your routing guide.

#WithSonar you can add 1 more load per person each day and increase $5 margin per load, earning your company an extra per week.

Disclaimer: Every company’s circumstances are unique. Fixed and variable expenses, market conditions and operational factors vary. Unforeseen events may also affect results. Calculated potential results reflect the consensus expectation of FreightWaves’ experts. Actual results may vary.

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