Security Commitments

As an organization, FreightWaves is dedicated to protecting and securing our SaaS offerings, as well as our customers’ data security and privacy. This statement is meant to provide FreightWaves customers and prospects with the latest information about our systems, compliance certifications, processes, and other security-related activities.

Information Security Policy

FreightWaves has defined and published a set of information security policies which are:

  • Based on ISO 27001, CIS, NIST SP 800-53, and NIST CSF
  • Approved and reviewed on an at-least annual basis
  • Communicated to all employees and relevant external parties

Product Security Assessments

FreightWaves regularly performs a variety of security assessments on both the application level as well as the environments that host our applications. These include:

  • In-depth internal security assessments—for major new features, we include a combination of vulnerability scans, code reviews, and architectural risk assessments.
Product Security

Security for Software as a Service

  • Our SaaS offerings are hosted on premiere cloud services providers including Amazon Web Services (AWS) and Google Cloud Platform (GCP), both of which remain on the leading edge of security and protection.
  • In addition to the security provided by our cloud service providers, FreightWaves uses real-time monitoring tools for cloud configuration and container integrity, AI-assisted threat detection, and industry-standard endpoint protection solutions.


Please see our Privacy Policy here, containing our Data Privacy and Protection Statement and our Website Privacy Policy.


Incident Management

  • FreightWaves has established policies, processes, and procedures to ensure a quick, effective, and orderly response to information security incidents.
  • The Cybersecurity Incident Response Plan is reviewed, tested, and updated (as appropriate) annually, at minimum.
  • In the event of a breach or incident, FreightWaves will notify customers consistent with the Data Privacy and Protection Statement referenced by our Privacy Policy.

Network Security

  • FreightWaves utilizes IDS/IPS, WAFs, firewalls, and related technologies to protect against external threats.
  • Network environments are physically and logically segregated.
  • Security alerts are monitored 24×7 by a dedicated security team with a 5-min SLA for initial triage of critical alerts.
  • Vulnerability scans are performed daily.
Network Security


  • All Company data, both internal and customer-related, is encrypted in transit and at rest. Beyond mass storage encryption sensitive data is also secured using application layer encryption.
  • All traffic is encrypted in transit by default via HTTPS/TLS (Transport Layer Security) 1.2 or better.
  • All persistent data are encrypted at rest in the CSPs using AES 256-bit encryption or better.

Availability, Backup, and Disaster Recovery

  • High availability is achieved using the native cloud orchestration capabilities of AWS and GCP.
  • If individual VM containers fail within a CSP availability zone, they will recover automatically due to the cloud-native architecture. If there is an outage for a complete CSP availability zone or region, there is a process that will create a new instance in a different availability zone or region. This process is manual and takes 15-30 minutes, excluding the time to load the new customer database with a copy of the backup.
  • In general, across all types of disaster situations, including failures beyond core infrastructure, FreightWaves’s recovery time objective (RTO) is one (1) business day and the recovery point objective (RPO) is 24 hours.

Access Management

  • Multi-factor authentication (MFA) capability is provided to customers for accessing FreightWaves’ applications.
Access Management

Change Management

  • Changes to the organization, business processes, cloud infrastructure, and systems affecting information security are performed per a defined change management policy, process, and procedure.
  • All changes are logged via a ticketing system, and approvals are required and tracked.
  • The technical review includes a risk assessment and all other technical aspects of the change.
Change Management


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