The freight market is characterized by volatility, but the extreme swings that accompanied the coronavirus pandemic — both its destruction and society’s recovery — made it more difficult than ever to predict both capacity and rates. This unpredictability inspired technology companies to invest in freight procurement softwares that allow shippers to gain increased control and flexibility by issuing shorter contracts and conducting more frequent bids.

FreightWaves teamed up with Emerge to survey shippers about their preferred contract terms, current freight procurement processes and sentiments about emerging softwares in order to better understand the industry’s stance on these tools. The complete findings are contained in this complimentary white paper.